The short version
All sales are final once your key is delivered. That's not us being cold about it — it's the only way to keep day-keys at $5 and stop the "buy, claim, refund, repeat" pattern that kills small overlay teams.
What we do offer, freely and routinely, when something genuinely goes wrong:
- Replacement keys if yours got eaten, lost, or never made it to your inbox.
- Time extensions when our side caused a real problem — patch-day outages, a broken build that ate part of your subscription, anything where you paid for play time and didn't get it.
Open a ticket in our Discord and a human will sort it out.
How to get help
- Open a support ticket in our Discord server in #support-tickets.
- Tell us:
- Your order ID (from the SellAuth receipt email)
- What happened (one or two sentences is fine)
- What would make it right — a replacement key, a time extension, or something else
- A human responds — median first reply is 18 minutes during peak hours, under 4 hours overnight. Lifetime customers route to a priority queue.
There is no form to fill out, no "case number", no escalation menu. Just a ticket and a person.
What we cover, no questions asked
- The key never arrived. Sometimes SellAuth's delivery email lands in spam or gets eaten by a strict provider. Send us the order ID and we'll regenerate the key.
- The key won't activate because something on our end is broken. Auth server down, build out of date, anything where the issue traces back to us — we'll either get it fixed fast or give you a key + an extension for the lost time.
- You lost access to your dashboard email. We can migrate the key to a new email after we've confirmed payment ownership (order ID + a payment-method detail).
- A patch day took longer than usual and your day-key ran out before the new build shipped. Edge case, but if it happens we make it right with extra time on a new key.
What we don't cover
- You activated the key and changed your mind. Once the key is bound to your hardware, the license is delivered. Day-keys exist exactly so you can try before you commit to a longer tier.
- You got banned in-game. Section 5 of the Terms of Service explains why competitive games actively try to detect modifications and why a ban is risk you accepted at checkout. If a ban traces to a Nimbus issue we own, we'll post it on the public status page and make affected customers whole — but the default policy is that bans aren't a replacement event.
- You initiated a chargeback. Chargebacks revoke the license automatically and we deal with the dispute through the card network. Talk to us before going that route — we've solved plenty of edge cases through Discord that we cannot solve once the bank is in the loop.
What about money-back?
We deliberately don't advertise refunds, because in our category that turns into "buy, claim, refund, queue up to buy again" and the cost gets passed to honest customers in higher prices. The owner reserves the right to issue a refund case-by-case when a genuine wrong has occurred — but the published policy is replacements and time extensions, handled by humans in Discord.
If you think your situation is the case-by-case kind, just say so in your ticket. We read every one.
The Discord angle
Most overlays at this price point hand you an email address and a canned-response queue. We staff our Discord because it's where players already are at 11 PM on patch night, and because a quick DM is almost always faster than a back-and-forth email chain.
The bot handles common questions (HWID reset, install errors, payment confirmation) in under one second. Humans pick up everything the bot can't, with a median first-human-response of 18 minutes during peak hours.
That's the deal. Real problems get real fixes; the day-keys stay $5.
Effective: 2026-05-30. Last updated: 2026-05-30.