Troubleshooting
Troubleshooting
HWID mismatches, network errors, overlay no-show, crash on Launch, anti-cheat events — the fixes.
I see "Network error" on sign-in
Almost always a transient connectivity blip — here's the diagnostic order and the fix per cause.
1 min readUpdated 2026-05-29I see "HWID mismatch" — how to reset
Your key is bound to a previous PC fingerprint. One-click reset in the dashboard; 24-hour cooldown.
1 min readUpdated 2026-05-29The loader closed unexpectedly — what to send support
Where the diagnostic log lives, what to redact before pasting it, and what info opens a ticket fastest.
1 min readUpdated 2026-05-29