Marvel Rivals or Steam bans — not our jurisdiction

If your Marvel Rivals account or your Steam account has been banned, that ban was issued by NetEase (the Marvel Rivals publisher) or Valve (Steam), not by Nimbus. We have zero administrative access to either platform's ban system. We cannot appeal, reverse, lift, soften, expedite, or otherwise influence those bans on your behalf — there is no path. Anyone claiming they can is selling you something fake.

Who handles what.

• Marvel Rivals (NetEase) bans — issued by NetEase based on EAC / NEProtect reports plus their internal signature database. Appeals go through NetEase's support form, in the language and format they specify. The Marvel Rivals appeal portal is the only legitimate channel.
• Steam (Valve) bans — issued by Valve, usually as VAC bans (Valve Anti-Cheat, separate from EAC) or as account-wide enforcement actions. Steam Support handles these; the appeal portal is help.steampowered.com.
• Nimbus bans — we don't issue bans against your Marvel Rivals account. The only "ban" we can issue is a Nimbus account revocation, which only affects your access to our product, not your game.

What we DO when you report a ban to us. Open a ticket in #support on Discord with: your UID, the ban timestamp, the exact ban message text, and a quick description of what was running on your PC at the time (Nimbus only, or Nimbus + something else). We use the report to:

1. Cross-reference against known detection events on the status page. If we already logged a wave in the same window, your symptom is part of a known pattern.
2. Investigate root cause. Was it a Nimbus signature, a secondary cause (EAC-disable tool, second cheat, chargeback flag), or an unrelated manual report?
3. Publish the finding publicly. If the root cause traces to us, it goes on the status page with timestamp, root cause, and the fix already in flight. Customers in the affected window get a replacement key with extended time.

What we will NOT do.

• Refund your purchase because you got banned. Per the all-sales-final policy, bans do not entitle you to a refund. Ban risk is disclosed in Section 5 of the Terms before you pay.
• Replace your Nimbus key for free because your game account was banned. Your Nimbus license is unaffected — it still works on a fresh Marvel Rivals account or with a different Steam install. (The Marvel account is the thing that got banned; the Nimbus loader is fine.)
• Provide an "unban service" or sell you a more-stealthy build that supposedly evades the ban. The build you have is the same build we use ourselves. There is no premium tier that gets a different binary.
• Vouch for you in your NetEase appeal. We cannot contact NetEase on your behalf, and our involvement would actively hurt your appeal because it would confirm you were running a third-party overlay.

How to write a NetEase appeal (the realistic guide). Most NetEase appeals fail. The ones that occasionally succeed are written by people who do not mention third-party software, do not admit to cheating, and report a plausible alternative theory (account compromise, shared PC, sibling). We will not coach you on this — it's outside what a legitimate vendor should do. The bar for honesty here is your call, not ours.

A Nimbus ban (account revocation) is separate. If your Nimbus account is revoked, that affects only your access to our product, and you'll see a dashboard-side message explaining why. That kind of revocation is usually for chargeback, key-sharing, or EULA violation — and is distinct from a Marvel game ban.